Quit Partner FAQs
Learn more about Quit Partner by exploring answers to some of the questions we get asked most. Get started by choosing from the list of topics below.
- What is Quit Partner?
- What are the hours of operation?
- How long will it take to receive quit medications in the mail?
- What support can be accessed through web enrollment?
- The switch from QUITPLAN® Services to Quit Partner
- American Indian (AI) Quitline
- New program available for Minnesota Youth: My Life, My Quit™
- Behavioral health program
- Pregnancy program
- Calling Quit Partner
- Texting Quit Partner
- How can I promote Quit Partner to my patients, clients, employees, students or community?
- What if I already have quit support through my insurance?
- What if I don’t have health insurance?
- How does Quit Partner address privacy and confidentiality?
If you do not find the answers you are looking for, please call us at 1-888-QUIT-NOW (784-8669), 24 hours a day/seven days a week.
Quit Partner is a family of programs created to help Minnesota residents quit commercial tobacco. We offer free services to Minnesota residents who use any form of commercial tobacco, including cigarettes, e-cigarettes/vapes and chew.
We offer many support options and resources so that Minnesota residents can find a way to quit that works best for them. Free support includes phone and web coaching, text and email programs, and quit medications like patches, gum or lozenges delivered to your door.
Quit Partner also has specialized programs for people living with mental illnesses or substance use disorders, American Indian communities, pregnant and postpartum women, and youth ages 13–17.
Support was previously offered by QUITPLAN® Services. QUITPLAN® Services stopped accepting new enrollees as of April 1, 2020. In order to make sure Minnesota residents still have free help to quit smoking, chewing or vaping, Quit Partner is now welcoming enrollees via our website and phone (1-800-QUIT-NOW (784-8669)). Additionally, Minnesota residents between the ages of 13 and 24 can also get free tips and reach a live coach by texting “Start” to 36072.
Quit Partner is brought to you by the Minnesota Department of Health, with quit programs provided by National Jewish Health, the nation’s leading respiratory hospital and largest, non-profit quitline provider.
Quit Partner is here to help 24 hours a day, 7 days a week. Call us any time at 1-800-QUIT-NOW (784-8669).
If you prefer online chat, we’re available on chat Monday–Friday from 8am–10pm and Saturday–Sunday from 10am–8pm.
On average, participants receive NRT within 2–3 business days of requesting it.
Whether a person signs up online or over the phone, the free support we offer is the same. People will be able to access coaching, quit medications and information resources through the web, and they’ll have the ability to opt in to texting and email support programs. Individuals who enroll in the web program will also get access to a dashboard with additional supports and resources.
When did Quit Partner launch?
The new family of programs and website launched on April 1, 2020.
What kind of help does Quit Partner offer?
With free 24/7 support, we can help you quit smoking, vaping or chewing with coaching calls, text messaging, chat, emails and quit medications like patches, gum or lozenges. We also offer specialized resources for pregnant and postpartum women, people living with a mental illness and/or substance use disorders, American Indian communities and youth. We plan to add even more free helpful tools in the future.
Will starter kits of quit medications (also known as nicotine replacement therapy, or NRT) still be available?
Yes. Anyone ages 18 and up can sign up to get a free two week starter kit of quit medications. You can get up to two kits per year.
What support is available through the AI Quitline?
Anyone who identifies as American Indian/Alaska Native can enroll in the AI Quitline and receive additional coaching calls and a combination nicotine replacement therapy (NRT) (patches/gum or patch/lozenge). Individuals can also take advantage of other resources like emails and text messages. Individuals can enroll two times per 12-month period.
Did the AI Quitline phone number change?
Yes. The new phone number is 1-833-9AI-QUIT (1-833-924-7848).
What happens if someone calls the old AI Quitline phone number?
As of April 1, 2020, anyone who calls the old AI Quitline number (1-888-7AI-QUIT or 1-888-724-7848) will be transferred to someone at the new program who can help them get started with free quit support.
Did the AI Quitline website URL change?
No, the URL is still aiquit.com .
Are the coaches for the new American Indian Quitline American Indian themselves?
Yes, all American Indian Quitline coaches are American Indian.
What tools are available to youth through My Life, My Quit?
My Life, My Quit offers up to five coaching sessions through text to chat, online chat and phone calls, as well as youth-specific materials to help those 13–17 years old quit smoking, vaping or chewing.
What ages can use My Life, My Quit services?
My Life, My Quit is available to youth ages 13–17. Resources are available at www.mylifemyquit.com for parents/guardians, educators, healthcare professionals and community organizations serving youth of all ages.
Can youth under the age of 18 order quit medications?
No, not from My Life, My Quit or Quit Partner.
What is the phone number for My Life, My Quit?
Text “Start My Quit” to 36072 or call 1-855-891-9989 to talk with a coach.
What is the website URL for My Life, My Quit?
The URL is www.mylifemyquit.com .
Are materials tailored for kids and teens available for parents, educators, and others?
Yes, visit www.mylifemyquit.com and click Resources, or visit the Minnesota Department of Health’s E-cigarettes and Vaping .
Who is the behavioral health program for?
The program is for people living with a mental illness and/or substance use disorder.
What tools are offered in the behavioral health program?
When someone signs up for the behavioral health program, they can receive additional coaching calls and quit medication to help them quit smoking, vaping or chewing. Individuals can also take advantage of other resources like emails and text messages. Individuals can enroll two times per 12-month period.
In this program, individuals can make connections between their emotions and behaviors that are connected to commercial tobacco, learn ways to track their mood and commercial tobacco use, and develop coping skills that prevent relapses.
What are the resources offered for the pregnancy program?
When someone signs up for the pregnancy program, they can receive additional coaching calls and quit medications (with medical authorization) to help them quit smoking, vaping or chewing. Individuals can also take advantage of other resources like emails and text messages that are tailored to your needs.
Is the Quit Partner line TTY accessible?
Yes, through the number 1-877-777-6534.
What languages is phone coaching available in? Is phone coaching available in languages besides English and Spanish?
Phone coaching is available in over 200 languages. Quit Partner coaches offer coaching in English, Spanish and Arabic. For other languages, we use LanguageLine Solutions, which connects Quit Partner coaches and enrollees with an interpreter through three-way phone calls.
If an individual prefers to use the national Asian Smokers’ Quitline, available in Korean, Cantonese, Mandarin or Vietnamese, they will be transferred.
Is the phone number different from the QUITPLAN® Services phone number?
Yes. The new number is 1-800-QUIT-NOW (784-8669). The new Spanish number is 1-855-DEJELO-YA (335-3569).
What happens if someone calls the old QUITPLAN® Services number?
If someone calls the old QUITPLAN® Services number [1-888-354-PLAN (7526)], they will be connected to Quit Partner so they can easily access support.
How do I reach Quit Partner by text?
Minnesota residents between the ages of 13 and 24 can now text “Start” to 36072 to get tips and connect with a live coach for support — all totally free.
What kind of support can someone get by texting?
Teens (ages 13 to 17) who text “Start” to 36072 will be connected to My Life, My Quit, a 100% confidential and free program made specifically for teens. When young adults (ages 18 to 24) text Quit Partner, they’ll also get free, live support.
If someone is interested in one of Quit Partners specialized programs, including the American Indian Quitline, the Quit Partner Pregnancy and Post-Partum Program or the Behavioral Health Program, they can text “Start” to 36072 to get answers to some questions. From there, a coach will connect them to Quit Partner with a phone call to learn more.
Anyone who advises, counsels or treats individuals can easily refer them to our program . This includes professionals such as health care providers, school nurses, counselors and religious leaders. It’s easy to refer by web or fax, and when you refer someone, Quit Partner will reach out to them within 24 hours.
We also encourage you to share information about Quit Partner through your website, social media, newsletters, handouts and other channels. Visit our Downloadable Materials webpage and find flyers, postcards, a poster and more ways to share information about Quit Partner.
You can always call Quit Partner at 1-800-QUIT-NOW (784-8669) and get connected to the right program. If you have health insurance, you can generally get help faster by calling your insurer directly at the number on the back of your health insurance card. Here are phone numbers for cessation services for some of the more common health insurers in Minnesota:
- Blue Cross and Blue Shield of Minnesota: 1-888-662-BLUE (2583)
- HealthPartners: 1-800-311-1052
- Medica: 1-866-905-7430
- PreferredOne: 1-866-784-8454
- UCare: 1-855-260-9713
Quit Partner is here to help you. All of our support is free, including for those without health insurance.