Quit Partner Services FAQs

Learn more about Quit Partner by exploring answers to some of the questions we get asked most. Get started by choosing from the list of topics below.

If you do not find the answers you are looking for, please call us at 1-800-QUIT-NOW (784-8669), 24 hours a day/seven days a week.

About Quit Partner

Quit Partner is a family of programs created to help Minnesota residents quit commercial tobacco. We offer free services to Minnesota residents who use any form of commercial tobacco, including cigarettes, e-cigarettes/vapes, and chew.

The new family of programs offers many support options and resources so that Minnesota residents can find a way to quit that works best for them.

Free support includes phone and web coaching, text and email programs, and free nicotine replacement therapy (NRT), like patches, gum or lozenges delivered to your door.

Quit Partner also has specialized programs for people living with mental illnesses or substance use disorders, American Indian communities, pregnant and post-partum women, and youth ages 13–17.

Support was previously offered by QUITPLAN® Services. QUITPLAN® Services stopped accepting new enrollees as of April 1, 2020. In order to make sure Minnesota residents still have free help to quit smoking, chewing, or vaping, Quit Partner is now welcoming enrollees via our website and phone (1-800-QUIT-NOW).

Quit Partner is brought to you by the Minnesota Department of Health, with quitline programs provided by National Jewish Health, the nation’s leading respiratory hospital and largest, non-profit quitline provider.

The switch from QUITPLAN® Services to Quit Partner

When did Quit Partner launch?
The new family of programs and website launched on April 1, 2020.

What kind of help does Quit Partner offer?
With free 24/7 support, we can help you quit with coaching calls, text messaging, chat, emails, and nicotine replacement therapy (NRT), like patches, gum or lozenges. We also offer specialized resources for pregnant and post-partum women, people living with mental illness and/or substance use disorders, American Indian communities, and youth. Plus, we plan to add even more free helpful tools in the future.

What are the hours of operation?
Quit Partner is here to help 24 hours a day, 7 days a week.

Will starter kits of nicotine replacement therapy (NRT) still be available?
Yes. Anyone ages 18 and up who signs up can get a two week starter kit and can get two kits per year.

How long will it take to receive nicotine replacement therapy (NRT)?
We expect that, on average, participants will receive NRT within 2-3 business days of requesting it.

What support can be accessed through web enrollment?
Whether a person signs up online or over the phone, the free support we offer is the same. People will be able to access nicotine replacement therapy (NRT), coaching, and information resources through the web, and they’ll have the ability to opt in to texting and email services.

American Indian (AI) Quitline

What services are available through the AI Quitline?
Anyone who identifies as American Indian/Alaska Native can enroll in the AI Quitline and receive additional coaching calls and a combination nicotine replacement therapy (NRT) (patches/gum or patch/lozenge). People can enroll two times per 12-month period and can also enroll in other services such as email or text.

Did the AI Quitline phone number change?
Yes. The new phone number is 1-833-9AI-QUIT (1-833-924-7848).

What happens if someone calls the old AI Quitline phone number?
Starting April 1, 2020, anyone who calls the old AI Quitline number (1-888-7AI-QUIT or 1-888-724-7848) will be transferred to someone at the new program who can help them get started with free quit support.

Did the AI Quitline website URL change?
No, the URL is still aiquit.com.

Are the coaches for the new American Indian Quitline American Indian themselves?
Yes, all American Indian Quitline coaches are American Indian.

New program available for Minnesota youth: My Life, My Quit™

What tools are available to youth through My Life, My Quit™?
My Life, My Quit™ offers up to 5 coaching sessions through text to chat, online chat, and phone calls, as well as youth-specific materials.

What ages can use My Life, My Quit™ services?
My Life, My Quit is available to youth ages 13-17. Resources are available at mylifemyquit.com for parents/guardians, educators, healthcare professionals, and community organizations serving youth of all ages.

Can youth under the age of 18 get nicotine replacement therapy (NRT)?
No.

What is the phone number for My Life, My Quit™?
Text "Start My Quit" to 1-855-891-9989 or call to talk with a coach.

What is the website URL for My Life, My Quit™?
The URL is mylifemyquit.com.

Are materials tailored for kids and teens available for parents, educators, and others?
Yes, visit mylifemyquit.com and click Resources, or visit the Minnesota Department of Health’s E-cigarettes and Vaping page at https://www.health.mn.gov/ecigarettes.

Behavioral health and pregnancy/post-partum programs

Who is the behavioral health program for?
The program is for people living with mental illness and/or substance use disorder.

What tools are offered in the behavioral health program?
If someone signs up for the behavioral health program, they will be able to receive additional coaching calls and a combination nicotine replacement therapy (NRT) (patches/gum or patches/lozenges). People can enroll two times over 12 months and can also take advantage of other resources like emails and text messages.

What are the resources offered for the pregnancy and post-partum program?
If someone signs up for the pregnancy and post-partum program, they'll be able to receive additional coaching calls and nicotine replacement therapy (NRT; with medical authorization). People can also enroll in other services such as email or text.

Quit Partner phone number

Is the phone number different from the QUITPLAN® Services phone number?
Yes. The new number is 1-800-QUIT-NOW. The new Spanish number is 1-855-DEJELO-YA.

What happens if someone calls the old QUITPLAN® Services number?
Anyone who was enrolled in QUITPLAN® Services before April 1, 2020 will be able to continue and complete their quit services with QUITPLAN® Services. Starting April 1, 2020, any new person who calls the QUITPLAN® Services number [1-888-354-PLAN (7526)] will be connected to Quit Partner so they can easily enroll in the new services.

Is the Quit Partner line TTY accessible?
Yes, through the number 1-877-777-6534.

Is phone coaching available in languages besides English and Spanish?
If an individual prefers to use the national Asian Smokers’ Quitline, available in Korean, Cantonese, Mandarin, or Vietnamese, they will be transferred. National Jewish Health uses LanguageLine Solutions, which connects Quit Partner coaches and enrollees with an interpreter through three-way phone calls. LanguageLine provides interpretation for over 200 languages, including Hmong.

Support for current QUITPLAN® Services enrollees

Can people who enrolled in QUITPLAN® Services before April 1 still complete the program?
Anyone who is already enrolled in the QUITPLAN® Services program will be able to continue and finish. For example, if you enrolled in telephone counseling through the QUITPLAN® Services Helpline, ordered an NRT starter kit or Quit Guide, or signed up for the text program, you will still receive these services until June 30, 2020.

Will people who enrolled in the American Indian (AI) Quitline from QUITPLAN® Services before April 1 be able to complete the program?
Yes, they will be able to continue and finish the AI Quitline program, which is also being offered by Quit Partner. Our program will continue providing culturally appropriate support and services for Minnesota’s American Indian communities through the American Indian Quitline service.

Will people who already enrolled in QUITPLAN® Services be cut off or switched over to Quit Partner on April 1?
No. Anyone already signed up for QUITPLAN® Services will be able to continue and finish the program through June 30. Anyone who has previously signed up for QUITPLAN® Services and wishes to enroll in cessation services again after March 31 will need to enroll in Quit Partner.

Why is QUITPLAN® Services closing?
QUITPLAN® Services was funded by ClearWay Minnesota, an independent nonprofit organization dedicated to reducing commercial tobacco’s harm. The funding for ClearWay Minnesota will be ending in 2021, so all of their programs are closing out.